Frequently Asked Questions
Everything you need to know about shopping with Pico Genie
What shipping methods do you offer and how long does delivery take?
We offer standard and expedited shipping options. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Yes, all Pico Genie products come with a standard one-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of placement and we will do our best to accommodate your request.