Returns & Exchanges

At Pico Genie, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return period for all products in their original, unused condition. If your item is faulty or simply not what you expected, our team is here to ensure a smooth and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Item

  Securely pack the product in its original packaging, ensuring all accessories, cables, and manuals are included to prevent any deductions from your refund.

• 3.
  Ship the Product

  Affix the provided shipping label or send the package using a tracked and insured courier service to the return address specified in your RMA instructions.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit to verify its condition, we will process your refund or exchange within 5 to 7 business days.